Best Practices for
Digital Customer Retention
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Digital customer retention is the true indicator of predictable revenue and lasting profitability for subscription billing business models.
Even the smallest increase in digital customer retention can result in large revenue increases due to the power of Average Customer Lifetime Value (ACLV) - the average amount of revenue a company receives over the lifetime of their relationship with a customer.
Vindicia clients typically experience a 15% lift in customer retention after deploying our SaaS billing solutions. CashBox gives you the ability to dramatically reduce subscription cancellations and increase customer retention with carefully crafted messages that are triggered by specific billing events or customer actions.
This guide features best practices that effectively help digital businesses to expand faster than ever before by targeting retention as one of their key success metrics.
- Customer Service and Refunds
- Managing Payment Failures
- Alternative Payment Handling
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